McLellan, G., Kartchava, E., & Rodgers, M. (2021). Technology-Mediated Language Training: Developing and Assessing a Module for a Blended Curriculum for Newcomers. Canadian Journal of Applied Linguistics, 24(2), 177–202.
This paper reports on a study done in partnership with a Canadian program that includes networking, employment and second language training. It investigates the development of a blended second language curriculum for high beginner learners employed in customer service, using a task-based framework. The study looked specifically at learners who cannot consistently attend face-to-face classes and therefore provided support on mobile devices for convenient access when needed. Newcomers in the program meet with a volunteer teacher weekly with a focus on workplace language, but there was a need for more occupation-specific language training needed in addition to these meetings with the understanding that it would build on the face-to-face meetings.
The paper includes a literature review of Computer-Assisted Language Learning, Mobile-Assisted Language Learning, Technology-Mediated Task-Based Language Teaching and Needs Analysis and Technology-Mediated TBLT. This is followed by a description of a module focused on greetings and requests used in customer service, with examples of questions, video examples and comments from learners and teachers.