McLellan, G. Technology-mediated workplace language training: Developing and assessing a module for a blended curriculum for newcomers. A thesis submitted to the Faculty of Graduate and postdoctoral Affairs: Carleton University, Ottawa. (2019).
This report on a small-scale Canadian study of a module developed for a blended occupation-specific language class looks at providing online components of language support to language learners who are already in the workplace. The author includes a literature review and highlights the essential nature of needs analysis to determine both language needs and technology needs in the workplace. The developers used a Task-based language teaching approach in the module design. The learners who took part in the study had been assessed between Canadian Language Benchmarks 3 and 5 and were all working in the customer service sector. They all had mobile phones and were comfortable using them. The activities were developed in Moodle and were meant to be used on their phones. One of the potential advantages described was the ability to work on the activities in “dead time”, while commuting, waiting for an appointment, etc. The first module addressed the need for them to be able to greet customers and make requests. The module used video to illustrate greetings and requests in customer service settings. Many of the topics covered elsewhere in the bibliography, e.g., learner autonomy, attitudes towards learning with technology, mobile learning and the importance of teacher training are illustrated in the study.
Demmans Epp, C., (2017). Migrants and Mobile Technology Use: Gaps in the Support Provided by Current Tools. Journal of Interactive Media in Education, 2017(1), 2.
This article describes the findings of a small-scale research project to examine how recent migrants to Canada make use of mobile technologies to support their English language learning.
The study indicates that recent migrants can and do make use of mobile technologies to access information, but that there is a need for more extensive supports to enable them to make better use of these technologies to support language language learning, including comprehension, production and language acquisition.
The researcher concludes that there is a need for, and an opportunity to create, more mobile technology tools and applications to help scaffold the development of new skills.There is also a need for mobile tools that could help language learners to better understand and communicate across a variety of forms of English and tools that would allow them to practice their communication skills, receive feedback which would, in turn, enable them to plan for future learning.
Retrievable from: https://www-jime.open.ac.uk/articles/10.5334/jime.432/
Elizabeth Colucci, Hanne Smidt, Axelle Devaux, Charalambos Vrasidas, Malaz Safarjalani and Jonatan Castaño Muñoz; Free Digital Learning Opportunities for Migrants and Refugees. An Analysis of Current Initiatives and Recommendations for their Further Use. Joint Research Centre (JRC) Science for Policy Report. Luxembourg: Publications Office of the European Union, 2017.
This report contains a snapshot of the current (2016) field for free digital learning for migrant/refugee settlement in Europe with a few examples from the Middle East and the Southern Mediterranean. The study’s objective was to assess the extent to which free digital learning is an effective and efficient way to develop needed skills for migrants/refugees. The study includes a literature review, a searchable website, and a SWOT analysis based on interviews with key informants.
One of the findings of the study was that migrants/refugees believe that free digital learning should be a complement to face-to-face formal and informal/non-formal learning. Those who were interested in higher learning saw recognition of credits and degrees as important and were interested in blended learning that involved social interaction.
Retrievable from: https://ec.europa.eu/education/news/20170516-free-digital-learning-opportunities-migrants-and-refugees_en