McLellan, G. Technology-mediated workplace language training: Developing and assessing a module for a blended curriculum for newcomers. A thesis submitted to the Faculty of Graduate and postdoctoral Affairs: Carleton University, Ottawa. (2019).
This report on a small-scale Canadian study of a module developed for a blended occupation-specific language class looks at providing online components of language support to language learners who are already in the workplace. The author includes a literature review and highlights the essential nature of needs analysis to determine both language needs and technology needs in the workplace. The developers used a Task-based language teaching approach in the module design. The learners who took part in the study had been assessed between Canadian Language Benchmarks 3 and 5 and were all working in the customer service sector. They all had mobile phones and were comfortable using them. The activities were developed in Moodle and were meant to be used on their phones. One of the potential advantages described was the ability to work on the activities in “dead time”, while commuting, waiting for an appointment, etc. The first module addressed the need for them to be able to greet customers and make requests. The module used video to illustrate greetings and requests in customer service settings. Many of the topics covered elsewhere in the bibliography, e.g., learner autonomy, attitudes towards learning with technology, mobile learning and the importance of teacher training are illustrated in the study.