Understanding the Digital Capacity of Newcomer Settlement Organizations
Open North presented this webinar on the responses from surveys sent to 657 Canadian Service Provider Organizations delivering Settlement services through IRCC’s Settlement Program. IRCC defines Digital Capacity as “the ability to use digital tools within an organization to enhance service delivery, communication, and coordination. The digital capacity of an organization may be the function of skills and training (e.g., staff digital literacy), infrastructure (e.g., accessible internet, mobile hardware), applications (e.g., software, cloud computing) and processes (e.g, data analytics, data management, social media use).”
The slides from the presentation are available on the site along with recordings of both the French and English presentations.
The research objectives of the study are as follows:
1. Gain a deeper understanding of the digital capacity and needs of service provider organizations (SPOs) that serve newcomers in Canada
2. Help to inform and recommend options for future consideration to support the digital capacity of the settlement sector
3. Help to fill a gap in evidence significant to policy development in the digital capacity area
4. Support improvements to digital capacity among SPOs
Retrievable recording of webinar: http://www.amssa.org/resources/videos/other-video-resources/understanding-the-digital-capacity-of-newcomer-settlement-organizations/